Return Policy

We want you to feel confident every time you order. This policy explains when returns are accepted, how refunds work, and what to do if your package arrives damaged or never arrives at all.

1. Return window

You may request a return within 30 days of the delivery date.

2. What we accept

Because ZYMORAE products are ingestible, we have two categories:

• Unopened products: eligible for a full refund less original shipping. The factory seal and packaging must be intact.
• Opened products: we cannot accept returns of opened supplement bottles or pouches for hygiene and safety reasons. If you have a quality concern, see section 5.

3. What we do not accept

• Items returned after the 30-day window.
• Items purchased through a third-party retailer (return to that retailer).
• Final-sale or clearance items, when explicitly marked as such at checkout.

4. How to start a return

1. Email hello@zymorae.com with your order number and the reason for return.
2. We will reply within 2 business days with a return authorization and the address to ship to.
3. Once the package is received and inspected (typically 3-5 business days), we issue your refund to the original payment method.

Refunds typically appear on your statement within 5-10 business days of being issued, depending on your bank or card issuer.

5. Damaged, defective, or missing items

If your order arrives damaged, contains the wrong product, or appears defective, contact us at hello@zymorae.com within 7 days of delivery with:

• Your order number.
• A photo of the issue (packaging, product, or both).

We will replace the item or issue a refund at no cost to you. You do not need to ship the damaged item back unless we specifically request it.

6. Lost packages

If tracking shows your package as delivered but you have not received it, please:

• Check with neighbors and your local mail carrier.
• Wait 48 hours — sometimes “delivered” status is premature.
• If still missing, email us and we will open a carrier claim.

7. Return shipping

For change-of-mind returns, you are responsible for the return shipping cost. For damaged or defective items, we cover it.

8. Contact

All return-related questions: hello@zymorae.com.