Privacy Policy

This Privacy Policy explains how ZYMORAE (“ZYMORAE,” “we,” “us”) collects, uses, and shares information when you visit our website, create an account, place an order, or otherwise interact with our brand.

1. Information we collect

We collect three categories of information:

• Information you give us: name, email, shipping and billing address, phone number (optional), and any messages you send to our support email.
• Order information: products purchased, order total, payment method type (we never receive your full card number — see payment processors below), and fulfillment status.
• Usage information: device type, browser, IP address, pages visited, and approximate location, collected through cookies and similar technologies.

2. How we use information

• To fulfill orders, communicate about purchases, and handle returns.
• To send marketing emails (only if you opt in — see section 5).
• To improve the website, prevent fraud, and comply with the law.

3. Service providers we share with

We share the minimum information necessary with vetted providers who help us run the business:

• Shopify — storefront, checkout, payment processing.
• Stripe (via Shopify) — card and payment processing.
• Supliful — manufacturing and fulfillment partner.
• Klaviyo — email marketing (only if you subscribe).
• Vercel — website hosting and analytics.

Each provider has its own privacy policy and contractual obligations to safeguard your data.

4. Cookies and tracking

We use cookies for essential site function (cart, login session) and for basic analytics. You can disable cookies in your browser, but some features may not work.

5. Marketing and your choices

We only send marketing emails if you opt in through our newsletter form or at checkout. Every marketing email includes an unsubscribe link. You can also email hello@zymorae.com to be removed from all marketing lists.

6. Your rights (California, EU/UK, and others)

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct or update inaccurate information.
• Request deletion of your information.
• Opt out of the sale or sharing of your information (we do not sell personal information).
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email hello@zymorae.com with your request and the email address used at purchase.

7. Data retention

We retain order records for as long as required by tax and accounting law (typically seven years in the US). Marketing data is retained until you unsubscribe or request deletion.

8. Children

ZYMORAE products and this website are not directed to anyone under 18. We do not knowingly collect personal information from minors.

9. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.

10. Contact

Questions about this policy? Email hello@zymorae.com.